Percent of IT application support incidents resolved in less than two hours. HSA performance measure 7010P ID 301.

Percent of active employees having 20 or more hours in annual training.
Human Services Agency performance measure 7010P ID 300

Cost per capita compared to Bay Area Counties. HSA performance measure 7010P ID 422.

Percent of employee evaluations completed annually. HSA performance measure 7010P ID 419.

Customer satisfaction rating of good or better. HSA performance measure 7010P ID 421.

Percent of employees describing their experience working for the County as 'Good' or 'Very Good'. HSA performance measure 7010P ID 432.

Percent of measures meeting targets and benchmarks. HSA performance measure 7010P ID 420.